🌸 Hey everyone, it's Dimitra here, back from my maternity break! While we're not taking online orders just yet, we're open for catering requests. Please email us at hello@greekmamasbakery.com. Thank you for your support! 🌸
FREQUENTLY ASKED QUESTIONS
PRODUCT CARE & STORAGE
ARE THE PIES DELIVERED BAKED OR FROZEN?
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ARE THE PIES DELIVERED BAKED OR FROZEN?
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All of our freshly baked pies are delivered to you baked, then chilled. They are transported in temperature controlled packaging and will arrive ready to reheat for immediate consumption, or to store in your fridge.
Our frozen range is delivered to you unbaked, and frozen for you to bake at home.
HOW LONG DO YOUR PRODUCTS KEEP FOR AFTER THEY ARE DELIVERED TO ME?
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HOW LONG DO YOUR PRODUCTS KEEP FOR AFTER THEY ARE DELIVERED TO ME?
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Our freshly baked pies (and dips) last for 2 days when kept refrigerated.
Our frozen range lasts for approximately 3 months when kept frozen.
Please refer to the USE BY date on the packaging the products are delivered in.
HOW SHOULD I STORE MY PIES (OR DIPS)?
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HOW SHOULD I STORE MY PIES (OR DIPS)?
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Your freshly made pies and dips should be kept refrigerated and consumed within 2 days of delivery.
Our frozen range should be kept frozen and consumed within the use by date on the packaging of the product.
CAN I FREEZE MY FRESHLY BAKED PIE?
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CAN I FREEZE MY FRESHLY BAKED PIE?
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The best way to experience a Greek Mama's Pie is fresh within 2 days of delivery, and they are best stored in the fridge. We do not recommend freezing them as it potentially compromises the quality and taste of the product.
Alternatively, we offer our frozen range to be baked yourself at home.
CAN MY FRESHLY BAKED PIE BE REHEATED?
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CAN MY FRESHLY BAKED PIE BE REHEATED?
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We recommend reheating your pie before consuming to return them to their bakery fresh best, then serving at room temperature to best experience their flavour.
OVEN: Preheat oven to 180c, heat for 15-20 min.
MICROWAVE: Heat a serving for 1-2 minutes at full power (800W).
Allow to stand for a few minutes before serving. Do not reheat.
PRODUCTS & INGREDIENTS
WHAT'S THE DIFFERENCE BETWEEN PHYLLO & KOUROU PASTRY?
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WHAT'S THE DIFFERENCE BETWEEN PHYLLO & KOUROU PASTRY?
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Kourou pastry is considered the Greek version of shortcrust pastry. It is crumbly and buttery in texture, and contains Greek yoghurt.
Phyllo pastry is typically layered and crisp in texture. We are one of the few bakeries to still produce authentic handmade phyllo pastry, with a rustic bite unlike store bought.
HOW MANY PEOPLE DO YOUR PHYLLO PIES SERVE?
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HOW MANY PEOPLE DO YOUR PHYLLO PIES SERVE?
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Our 7” pie serves approx 2-3 as a main, 4-6 as a starter.
Our 10” pie serves approx 4-6 as a main, 8-12 as a starter.
However, you can slice them into as many portions as fit your needs.
WHERE DO YOU SOURCE YOUR INGREDIENTS FROM?
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WHERE DO YOU SOURCE YOUR INGREDIENTS FROM?
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Excluding specialist Greek produce, we endeavour to acquire our ingredients from local suppliers. When not sourcing independently, we find our additional ingredients from Sainsbury’s: the supermarket acclaimed as one with the lowest carbon emissions.
WHERE CAN I FIND THE ALLERGEN INFORMATION FOR YOUR PRODUCTS?
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WHERE CAN I FIND THE ALLERGEN INFORMATION FOR YOUR PRODUCTS?
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Allergen information can be found on the product pages of our website, as well as the packaging of our products. For full ingredients lists and further information click here.
DELIVERY & STORE PICKUP
WHAT'S YOUR DELIVERY / STORE PICKUP PROCESS?
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WHAT'S YOUR DELIVERY / STORE PICKUP PROCESS?
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We supply fresh, handmade and baked ready to heat and eat pies.
Once we receive your order, we add them to our next baking slot, so they are as fresh as can be. We assemble and bake the pies, chill them, then package them for delivery or collection.
WHERE DO YOU DELIVER TO?
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WHERE DO YOU DELIVER TO?
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Currently we offer delivery in London within the M25. We're working on offering nationwide delivery, please check back for updates.
WHAT DAYS DO YOU DELIVER?
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WHAT DAYS DO YOU DELIVER?
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Our current delivery days are Fridays and Saturdays.
You can choose your preferred delivery day on the cart page before checkout.
If you require special delivery on a specific day, other than Friday and Saturday, please do get in touch before placing an order to confirm availability.
HOW MUCH IS YOUR DELIVERY FEE?
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HOW MUCH IS YOUR DELIVERY FEE?
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We charge £3.99 for delivery. Orders over £25.00 receive free delivery.
WHEN IS THE EARLIEST I CAN GET MY ORDER DELIVERED?
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WHEN IS THE EARLIEST I CAN GET MY ORDER DELIVERED?
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Our current delivery and collection days are Wednesday and Friday.
Delivery orders placed from Saturday 12pm - Tuesday 12pm will be available for delivery on Friday or Saturday. Orders placed from Tuesday 12pm - Saturday 12pm will be available from the following week’s Friday or Saturday.
You can choose your preferred delivery date on the cart page before checkout, from the following Fridays and Saturdays that are available.
If you require your order at a certain time, please consider our delivery days and midday cut off points accordingly, as your order requires a minimum of 72 hours notice to be processed.
Currently we do not offer same day delivery.
CAN I COLLECT MY ORDER?
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CAN I COLLECT MY ORDER?
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We offer a free Store Pickup service if you wish to collect the products you've ordered online, from our production kitchen at Mission Kitchen in Nine Elms, Battersea.
Our collection days are Friday and Saturday.
You can choose your preferred collection day on the cart page before checkout.
HOW DO I COLLECT MY STORE PICKUP ORDER AT YOUR PREMISES?
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HOW DO I COLLECT MY STORE PICKUP ORDER AT YOUR PREMISES?
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You will receive an email with instructions about your upcoming collection once your order has been placed.
WHEN IS THE EARLIEST I CAN COLLECT AN ORDER THROUGH STORE PICKUP?
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WHEN IS THE EARLIEST I CAN COLLECT AN ORDER THROUGH STORE PICKUP?
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Our current collection and delivery days are Friday and Saturday.
Store Pickup orders placed from Saturday 12pm to Wednesday 12pm will be available for collection on Friday or Saturday. Orders placed from Wednesday 12pm - Saturday 12pm will be available the following Friday or Saturday.
You can choose your preferred collection date on the cart page before checkout, from the following Fridays & Saturdays that are available.
Our Collection hours are from 12pm to 5pm on Fridays and from 9am to 12pm on Saturdays.
If you require your order at a certain time, please consider our delivery days and midday cut off points accordingly, as your order requires a minimum of 48 hours notice to be processed.
If you require special delivery on a specific day, other than Friday and Saturday, please do get in touch before placing an order to confirm availability.
Currently we do not offer same day Store Pickup.
ORDERS, PAYMENTS, REFUNDS
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
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WHAT METHODS OF PAYMENT DO YOU ACCEPT?
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We take all Visa, Mastercard, Maestro, Amex, Google pay, Apple Pay and Paypal.
DO YOUR OFFER RETURNS OR REFUNDS?
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DO YOUR OFFER RETURNS OR REFUNDS?
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If there is an issue or you are unhappy with your products, please contact us at hello@greekmamasbakery.com to discuss potential refunds or replacements. Please provide a photograph and detail the issue within 48 hours of receipt of the goods.
We do not accept returns due to the nature of our product.
We do not offer refunds for pies delivered to the wrong address (if the address was as provided on your order), or if the recipient is out of town or unavailable, or not following product care instructions. Please ensure to double check your details before placing your order.
For our full Returns and Refund policy click here.
CAN I MAKE A CHANGE TO MY ORDER?
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CAN I MAKE A CHANGE TO MY ORDER?
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All of our pies are made to order. If you would like to make changes to your order, please contact us at hello@greekmamasbakery.com.
Collections require a minimum of 24 hours notice from the scheduled pick-up time.
Deliveries require a minimum of 48 hours notice from the scheduled delivery time.
If you have ordered from one of our suppliers, please contact them directly.
Please note that larger orders or catering will be reviewed on a case by case basis.
CAN I CHANGE THE PICK-UP/DELIVERY DATE FOR MY ORDER?
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CAN I CHANGE THE PICK-UP/DELIVERY DATE FOR MY ORDER?
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All of our pies are made to order. If you would like to make changes to your collection or delivery date, please contact us at hello@greekmamasbakery.com.
Collections require a minimum of 24 hours notice from the scheduled pick-up time.
Deliveries require a minimum of 48 hours notice from the scheduled delivery time.
If you have ordered from one of our suppliers, please contact them directly.
Please note that larger orders or catering will be reviewed on a case by case basis.
CAN I CANCEL MY ORDER?
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CAN I CANCEL MY ORDER?
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All of our pies are made to order. If you would like to cancel your order, please contact us at hello@greekmamasbakery.com.
Collections require a minimum of 24 hours notice from the scheduled pick-up time.
Deliveries require a minimum of 48 hours notice from the scheduled delivery time.
If you have ordered from one of our suppliers, please contact them directly.
Please note that larger orders or catering will be reviewed on a case by case basis.
PACKAGING
HOW DO YOU PACKAGE MY PIES?
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HOW DO YOU PACKAGE MY PIES?
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All pies are packaged in eco conscious packaging and transported in a temperature controlled box, and will arrive chilled ready to reheat and eat or store in your fridge or frozen ready to bake at home.
IS YOUR PACKAGING RECYCLABLE?
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IS YOUR PACKAGING RECYCLABLE?
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Our packaging is recyclable and can be recycled in your home recycling bins.
GIFT OUR PIES
CAN I SEND SOMEONE PIE AS A GIFT?
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CAN I SEND SOMEONE PIE AS A GIFT?
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If the order is a gift, you can add a customised gift message on checkout, which we will print and add to the package.
We recommend using the recipient's email address and mobile number so we can notify them of the delivery and be sure they are available to accept their pies.
DO YOU SELL GIFT CARDS?
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DO YOU SELL GIFT CARDS?
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Yes, we offer virtual gift cards! Simply choose a card with the amount of your choice, drop in a message and we’ll slide it straight into the lucky person’s inbox.
WHOLESALE & CATERING
I'D LIKE TO STOCK YOUR PIES
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I'D LIKE TO STOCK YOUR PIES
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If you'd like to stock our pies, please get in contact using this form, or your preferred method of contact below. It’s as easy as pie!
email: hello@greekmamasbakery.com
tel: 075 2674 9070
Pies can be delivered baked chilled or unbaked frozen, depending on your needs.
I OWN A CATERING BUSINESS AND WOULD LIKE TO SERVE YOUR PIES
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I OWN A CATERING BUSINESS AND WOULD LIKE TO SERVE YOUR PIES
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Please do not hesitate to get in touch to discuss this further!
Contact us using this form, or use your preferred method of contact below.
email: hello@greekmamasbakery.com
tel: 075 2674 9070
(Please note that our pies cannot be purchased and resold or served for catering purposes unless an agreement is in place).