FREQUENTLY ASKED QUESTIONS

PRODUCTS & INGREDIENTS

WHAT'S THE DIFFERENCE BETWEEN PHYLLO & KOUROU PASTRY?

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Kourou pastry is considered the Greek version of shortcrust pastry. It is crumbly and buttery in texture, and contains Greek yoghurt.

Phyllo pastry is typically layered and crisp in texture. We are one of the few bakeries to still produce authentic handmade phyllo pastry, with a rustic bite unlike store bought.

HOW MANY PEOPLE DO YOUR PHYLLO PIES SERVE?

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Our 7” pie serves approx 2-3 as a main, 4-6 as a starter.
Our 10” pie serves approx 4-6 as a main, 8-12 as a starter.

However, you can slice them into as many portions as fit your needs.

WHERE DO YOU SOURCE YOUR INGREDIENTS FROM?

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Excluding specialist Greek produce, we endeavour to acquire our ingredients from local suppliers. When not sourcing independently, we find our additional ingredients from Sainsbury’s: the supermarket acclaimed as one with the lowest carbon emissions.

WHERE CAN I FIND THE ALLERGEN INFORMATION FOR YOUR PRODUCTS?

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Allergen information can be found on the product pages of our website, as well as the packaging of our products. For full ingredients lists and further information click here.

DELIVERY & STORE PICKUP

WHAT'S YOUR DELIVERY / STORE PICKUP PROCESS?

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We supply fresh, handmade and baked ready to heat and eat pies.

Once we receive your order, we add them to our next baking slot, so they are as fresh as can be. We assemble and bake the pies, chill them, then package them for delivery or collection.

WHERE DO YOU DELIVER TO?

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Currently we offer delivery in London within the M25. We're working on offering nationwide delivery, please check back for updates.

WHAT DAYS DO YOU DELIVER?

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Our current delivery days are Fridays and Saturdays.

You can choose your preferred delivery day on the cart page before checkout. 

If you require special delivery on a specific day, other than Friday and Saturday, please do get in touch before placing an order to confirm availability. 

HOW MUCH IS YOUR DELIVERY FEE?

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We charge £3.99 for delivery. Orders over £25.00 receive free delivery.

WHEN IS THE EARLIEST I CAN GET MY ORDER DELIVERED?

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Our current delivery and collection days are Wednesday and Friday.

Delivery orders placed from Saturday 12pm - Tuesday 12pm will be available for delivery on Friday or Saturday. Orders placed from Tuesday 12pm - Saturday 12pm will be available from the following week’s Friday or Saturday.

You can choose your preferred delivery date on the cart page before checkout, from the following Fridays and Saturdays that are available. 

If you require your order at a certain time, please consider our delivery days and midday cut off points accordingly, as your order requires a minimum of 72 hours notice to be processed. 

Currently we do not offer same day delivery.

CAN I COLLECT MY ORDER?

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We offer a free Store Pickup service if you wish to collect the products you've ordered online, from our production kitchen at Mission Kitchen in Nine Elms, Battersea.

Our collection days are Friday and Saturday.

You can choose your preferred collection day on the cart page before checkout. 

HOW DO I COLLECT MY STORE PICKUP ORDER AT YOUR PREMISES?

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You will receive an email with instructions about your upcoming collection once your order has been placed.

WHEN IS THE EARLIEST I CAN COLLECT AN ORDER THROUGH STORE PICKUP?

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Our current collection and delivery days are Friday and Saturday.

Store Pickup orders placed from Saturday 12pm to Wednesday 12pm will be available for collection on Friday or Saturday. Orders placed from Wednesday 12pm - Saturday 12pm will be available the following Friday or Saturday. 

You can choose your preferred collection date on the cart page before checkout, from the following Fridays & Saturdays that are available. 

Our Collection hours are from 12pm to 5pm on Fridays and from 9am to 12pm on Saturdays.

If you require your order at a certain time, please consider our delivery days and midday cut off points accordingly, as your order requires a minimum of 48 hours notice to be processed.

If you require special delivery on a specific day, other than Friday and Saturday, please do get in touch before placing an order to confirm availability. 

Currently we do not offer same day Store Pickup.

ORDERS, PAYMENTS, REFUNDS

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

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We take all Visa, Mastercard, Maestro, Amex, Google pay, Apple Pay and Paypal.

DO YOUR OFFER RETURNS OR REFUNDS?

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If there is an issue or you are unhappy with your products, please contact us at hello@greekmamasbakery.com to discuss potential refunds or replacements. Please provide a photograph and detail the issue within 48 hours of receipt of the goods. 

We do not accept returns due to the nature of our product.

We do not offer refunds for pies delivered to the wrong address (if the address was as provided on your order), or if the recipient is out of town or unavailable, or not following product care instructions. Please ensure to double check your details before placing your order.

For our full Returns and Refund policy click here.

CAN I MAKE A CHANGE TO MY ORDER?

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All of our pies are made to order. If you would like to make changes to your order, please contact us at hello@greekmamasbakery.com

Collections require a minimum of 24 hours notice from the scheduled pick-up time.
Deliveries require a minimum of 48 hours notice from the scheduled delivery time.

If you have ordered from one of our suppliers, please contact them directly.

Please note that larger orders or catering will be reviewed on a case by case basis.

CAN I CHANGE THE PICK-UP/DELIVERY DATE FOR MY ORDER?

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All of our pies are made to order. If you would like to make changes to your collection or delivery date, please contact us at hello@greekmamasbakery.com

Collections require a minimum of 24 hours notice from the scheduled pick-up time.
Deliveries require a minimum of 48 hours notice from the scheduled delivery time.

If you have ordered from one of our suppliers, please contact them directly.

Please note that larger orders or catering will be reviewed on a case by case basis.

CAN I CANCEL MY ORDER?

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All of our pies are made to order. If you would like to cancel your order, please contact us at hello@greekmamasbakery.com

Collections require a minimum of 24 hours notice from the scheduled pick-up time.
Deliveries require a minimum of 48 hours notice from the scheduled delivery time.

If you have ordered from one of our suppliers, please contact them directly.

Please note that larger orders or catering will be reviewed on a case by case basis.

PACKAGING

HOW DO YOU PACKAGE MY PIES?

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All pies are packaged in eco conscious packaging and transported in a temperature controlled box, and will arrive chilled ready to reheat and eat or store in your fridge or frozen ready to bake at home.

IS YOUR PACKAGING RECYCLABLE?

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Our packaging is recyclable and can be recycled in your home recycling bins.

GIFT OUR PIES

CAN I SEND SOMEONE PIE AS A GIFT?

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If the order is a gift, you can add a customised gift message on checkout, which we will print and add to the package.

We recommend using the recipient's email address and mobile number so we can notify them of the delivery and be sure they are available to accept their pies.

DO YOU SELL GIFT CARDS?

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Yes, we offer virtual gift cards! Simply choose a card with the amount of your choice, drop in a message and we’ll slide it straight into the lucky person’s inbox.

WHOLESALE & CATERING

I'D LIKE TO STOCK YOUR PIES

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If you'd like to stock our pies, please get in contact using this form, or your preferred method of contact below. It’s as easy as pie!

email: hello@greekmamasbakery.com

tel: 075 2674 9070

Pies can be delivered baked chilled or unbaked frozen, depending on your needs.

I OWN A CATERING BUSINESS AND WOULD LIKE TO SERVE YOUR PIES

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Please do not hesitate to get in touch to discuss this further!

Contact us using this form, or use your preferred method of contact below.

email: hello@greekmamasbakery.com

tel: 075 2674 9070

(Please note that our pies cannot be purchased and resold or served for catering purposes unless an agreement is in place).